At Youtopix, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not entirely happy with your handbag, we are here to help. Our return policy is designed to make the return process as simple and straightforward as possible.
Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to return your item for a full refund or exchange.
- Condition: The item must be unused, in the same condition that you received it, and in its original packaging, including any tags, dust bags, and accessories.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-Returnable Items
- Items marked as final sale
- Gift cards
- Customized or personalized products
Return Process
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Initiate a Return: Contact our customer service team at [customer service email] or call us at [customer service phone number] to initiate the return process. Please provide your order number and reason for return.
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Prepare Your Package: Securely pack your item in its original packaging, including all tags and accessories. Include the return form provided by our customer service team.
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Shipping the Return: Ship your return to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged items during return shipping.
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Inspection and Processing: Once we receive your return, we will inspect the item to ensure it meets the return conditions. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. For exchanges, we will ship the new item once the returned item is received and inspected.
Return Shipping Costs
- Defective or Incorrect Items: If you received a defective or incorrect item, Youtopix will cover the cost of return shipping.
- Other Returns: For all other returns, the customer is responsible for return shipping costs.
Refunds
- Method of Refund: Refunds will be issued to the original method of payment.
- Processing Time: Please allow up to 10 business days for the refund to appear on your account after we have processed your return.
- Shipping Costs: Original shipping costs are non-refundable, except in cases where the item received was defective or incorrect.
Exchanges
If you would like to exchange your item for a different style, color, or size, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.